Mobile App
Release Version 2.1.10
Bug Fix - 19561
Empty Wizard Layout Crash the App
Description: Resolved an issue where configuring a mobile layout with a button and form combination, a datatable in wizard view, and all “Show in Detail” options disabled caused the app to crash due to missing layout information. The mobile layout handling has been updated to correctly support this configuration and align behavior with the normal layout.
Impact: Users can now configure mobile layouts with wizard view datatables and no detail sections without causing application crashes. The mobile app will display an empty layout as expected, improving stability and consistency between mobile and normal layouts.
Created: September 9, 2026
Bug Fix - 19562
Dashboard Buttons needs to be tapped multiple times
Description: Resolved a race condition in the dashboard button behavior that caused inconsistent navigation when the underlying page data was not yet ready. The button logic was updated to ensure the target page opens reliably on the first tap once data is available.
Impact: Users now experience consistent, immediate navigation from dashboard buttons without needing multiple taps, improving usability and reducing confusion when accessing linked pages.
Created: September 9, 2026
Release Version 2.1.8
Bug Fix - 19346
Button Link is not working
Description: Resolved an issue in the Business Portals App where buttons configured as links in the Mobile Dashboard were not correctly recognized after saving, preventing the link configuration from being applied as intended.
Impact: Buttons of type Link now function as expected and open the configured URL in the Business Portals App or the device’s default browser, restoring expected navigation behavior and improving reliability of link-based dashboard elements.
Created: September 4, 2026
Bug Fix - 19381
App Notification Broadcast is marked as sent but is not displayed in the mobile app notifications
Description: Resolved an issue where App Notification Broadcasts marked as sent in Business Portals Admin were not appearing in the Business Portals mobile app Notifications. The notification delivery to the mobile app was corrected to ensure broadcasts are properly surfaced to end users.
Impact: Users now reliably see App Notification Broadcasts in the mobile app once they are sent from Business Portals Admin, improving communication visibility and consistency between the admin interface and the mobile client.
Created: September 4, 2026
Release Version 2.1.7
Bug Fix - 19322
Missing Ticket Configuration Causes User Unable to Login
Description: Resolved an issue where Business Portals App users without an assigned ticket user group were unable to log in. The login logic has been updated to allow authentication even when no ticket user group is configured for the user.
Impact: Business Portals App users can now successfully log in regardless of ticket user group assignment, ensuring expected access behavior and preventing unnecessary login failures.
Created: August 14, 2026
Release Version 2.1.6
Functional Upgrade - 18952
Update Android Target API Level for Customer Portal Apps to Meet Google Play Requirements
Description: Updated Android API level to target the current required Android API level, ensuring compliance with the latest Google Play policies and security requirements.
Impact: Users can continue to download and update the apps from Google Play without interruption, benefiting from improved security, compatibility with newer Android versions.
Created: August 3, 2026
Release Version 2.1.5
Bug Fix - 18691
Image in Record View not Loaded
Description: Resolved an issue where images configured in dataset detail layouts (e.g., Items table) were not loading in the mobile app. The image rendering logic was corrected to ensure images display as intended.
Impact: Users can now reliably view item images in mobile detail layouts, improving data clarity and usability.
Created: July 1, 2026
Release Version 2.1.4
Functional Upgrade - 18439
New Version Update Prompt
Description: Introduced an in-app update notification popup in the Business Portals App that informs users when a new version is available. The popup adapts to Android and iOS platforms and supports configuration for optional versus mandatory updates, ensuring users are clearly guided when an update is required before continuing to use the app.
Impact: Users are now promptly notified of available app updates, improving awareness of new features and fixes and helping maintain app security and stability. Mandatory update flags ensure critical updates are applied before further use, while optional updates can be postponed, providing flexibility without compromising important update workflows.
Steps to do :
By default, only English and German languaged are shipped with this update, other languages will automatically get these keys with English Caption inserted. Business Portal admin needs to enter the corresponding language manually in the portal language configuration, to ensure that users who use the mobile app will get the translation properly.
- Update portal version to a minimal of 2.6.1.2.
- Upon updating the portal, 5 keys will be inserted in the language config :
- app_update_title
- app_update_message
- app_update_version_text
- app_update_later
- app_update_update
- For language other than English and German, translate the caption with your own preferred language configuration, while still maintaining the placeholders.
Created: June 29, 2026
Functional Upgrade - 18538
Ticket Type Change Information
Description: Enhanced the Business Portals mobile app to display and support ticket type change information, ensuring that all ticket details available on the website are also accessible within the mobile app.
Impact: Mobile users now have consistent visibility into ticket type changes across platforms, improving transparency, reducing the need to switch to the website for complete ticket information, and streamlining ticket management on mobile devices.
Created: June 29, 2026
Bug Fix - 18586
Infinite Loading on Dataset Removal
Description: Fixed an issue where users experienced infinite loading when a dataset they were actively using was removed from their account. The system now correctly detects the removal and automatically switches the user to the next available dataset.
Impact: Users are no longer blocked by infinite loading when a dataset is removed. This improves reliability and ensures a seamless transition to another assigned dataset without manual intervention or session interruptions.
Created: June 25, 2026
Functional Upgrade - 18439
New Version Update Prompt
Steps to do :
By default, only English and German languaged are shipped with this update, other languages will automatically get these keys with English Caption inserted. Business Portal admin needs to enter the corresponding language manually in the portal language configuration, to ensure that users who use the mobile app will get the translation properly.
- Update portal version to a minimal of 2.6.1.2.
- Upon updating the portal, 5 keys will be inserted in the language config :
- app_update_title
- app_update_message
- app_update_version_text
- app_update_later
- app_update_update
- For language other than English and German, translate the caption with your own preferred language configuration, while still maintaining the placeholders.
Created: June 29, 2026