Business Central 29
Release Version 29.0.2.0
Bug Fix - 20015
Calls without a rating are recorded as a zero rating
Description: Fixed an issue in Phone Connect where leaving the customer rating blank saved a rating of 0. Blank ratings are no longer stored or included in customer rating calculations.
Impact: Customer ratings and calculated averages now accurately reflect only calls with an entered rating.
Created: October 28, 2026
Bug Fix - 20016
Comments are not displayed in Phone Connect call entries after ending a call
Description: Fixed an issue in Phone Connect where comments entered in the Ratings and Notes and Comments sections were not displayed when viewing call entry comments.
Impact: Users can now access and review all comments associated with a completed call from the Comments action.
Created: October 28, 2026
Bug Fix - 20014
Phone Connect user filter initially displays all users instead of the current user
Description: Corrected the Phone Connect cue action so it displays “Own User” when calls from all users are initially shown and properly filters the list to the current user’s calls.
Impact: Users can now accurately switch between all users’ calls and their own calls, improving clarity and filtering behavior in the Phone Connect Admin Role Center.
Created: October 27, 2026
Bug Fix - 20137
Rebuild Trimmed Phone Numbers for Configured Business Mappings
Description: Enhanced Report 5227422 – Phone Connect Generate Config. to rebuild trimmed phone and mobile phone fields based on the current numbers defined in Phone Connect Business Mapping. Empty source numbers now clear their corresponding trimmed fields, and the report supports both manual execution and Business Central Job Queue scheduling.
Impact: Caller identification now uses accurate, up-to-date phone numbers after bulk data imports or configuration changes, reducing the risk of incorrect caller matching.
Created: October 27, 2026
Bug Fix - 20027
Call entry without start and end time remains permanently in Active Calls
Description: Resolved an issue where manually created Phone Connect call entries without start and end times were saved and incorrectly displayed in the Active Calls cue indefinitely. The validation logic has been updated so that call entries must include both start and end times before they can be saved or shown as active.
Impact: Users will no longer see incomplete call entries stuck in the Active Calls cue, improving the accuracy of active call tracking and reducing confusion. This change ensures data consistency for call records without introducing any changes to existing valid call workflows.
Created: October 26, 2026
Release Version 29.0.1.0
Bug Fix - 18164
Incoming Call for Teams does not work
Description: Resolved an issue in the Phone Connect for Teams module setup where the country and area prefix fields were not editable as intended. The configuration has been updated to allow proper editing of these fields.
Impact: Users can now modify country and area prefixes during module setup, ensuring correct regional configuration and improving flexibility in phone number management.
Created: May 11, 2026
Bug Fix - 17441
New Customer/Vendor can`t be created from unknown caller card
Description: Resolved an issue where the "Create Customer" and "Create Vendor" options were disabled when answering calls from phone numbers not yet linked to any Contact, Customer, or Vendor. The buttons now correctly open the respective creation cards for new records.
Impact: Users can now seamlessly create new Customer or Vendor records directly from incoming calls from unknown numbers, improving call handling efficiency and ensuring complete and accurate data capture.
Created: May 4, 2026
Bug Fix - 17166
New download link in Guided Experience
Description: Updated the download link for the Phone Connect Tray in the guided experience to ensure users receive the latest version. This change eliminates the need for manual updates of ABS files, streamlining the installation process.
Impact: Users will now automatically download the most recent version of the Phone Connect Tray, improving the installation experience and ensuring compatibility with the latest features and fixes. This update resolves the issue of outdated versions being installed.
Created: March 5, 2026
Bug Fix - 16835
Comment Insert causes Update Page
Description: A bug was fixed in the Phone Connect feature where attempting to write a comment during an incoming call resulted in an error message stating "Sorry we need to update that Page." The issue has been resolved to ensure comments are inserted correctly without any errors.
Impact: Users will now be able to write and insert comments during incoming calls without encountering error messages. This fix enhances user experience by ensuring smooth operation and reliability of the Phone Connect feature.
Created: February 20, 2026
Bug Fix - 16923
Company City field from Contact row not displayed in Phone Connect tray
Description: Resolved an issue in Business Central where the "Company City" column content was not displayed in the Phone Connect tray under the "Customer" row in the "Business Mapping" tab. This fix ensures that the information stored in the "Company City" column is now correctly shown.
Impact: Users with the "Phone Connect Administrator" role will now see the correct "Company City" information in the Phone Connect tray, enhancing data accuracy and user experience. This resolves the display issue and ensures reliable data mapping.
Created: February 3, 2026
Bug Fix - 16569
Canceling App Registration deletion still deletes the Registration
Description: Fixed a bug where canceling the deletion of an App Registration in Module Setup would still result in the App Registration being deleted. This change ensures that clicking "Cancel" will no longer delete the App Registration, maintaining expected behavior.
Impact: Users can now safely cancel the deletion of an App Registration without it being inadvertently removed, improving the reliability and user experience of the Module Setup process.
Created: December 15, 2025
Bug Fix - 16611
Missing permissions to open Caller Cards
Description: Fixed an issue where users without SUPER rights, but with SIM_CTI_USER and SIM_CTI_ADMIN permission sets, would encounter an error when receiving and answering an incoming call. The Call-In card now opens as expected.
Impact: Users with the specified permissions can now successfully receive and answer incoming calls without encountering errors, improving the functionality and user experience of the Phone Connect feature.
Created: December 12, 2025
Functional Upgrade - 19441
formatted phone values before processing incoming and outgoing calls
Description: Implemented a generic phone number normalization step in Phone Connect to extract and standardize telephone numbers from SIP/TAPI values before they are displayed or used for matching in the Tray application and Business Central. This normalization is configurable via SmartConnect settings, allowing administrators to enable or adjust the behavior as needed.
Impact: Incoming and outgoing calls now display consistent, clean phone numbers, improving caller identification and matching reliability, especially in scenarios where softclients or TAPI drivers provide additional technical data in the phone field. This reduces misformatted numbers, enhances usability for end users, and offers flexible configuration to adapt normalization to different customer environments.
Created: October 19, 2026
Functional Upgrade - 18056
Enhance Caller Identification to Include Person Contacts Linked to Company Contacts
Description: Enhanced caller identification logic in Phone Connect to evaluate both company contact numbers and associated individual contact numbers. This ensures incoming and outgoing calls are matched more accurately to the correct company or related person record.
Impact: Users now experience improved call recognition for contacts linked to a company, reducing misidentified or unmatched calls and providing more reliable context for customer interactions.
Created: May 4, 2026
Functional Upgrade - 17205
Testing Area
Description: A Number Testing Section has been added to the Module Setup for Phone Connect Administrators. This new feature allows administrators to test incoming numbers to ensure they are trimmed correctly, enhancing the accuracy and reliability of number processing.
Impact: This addition improves the functionality and usability for administrators by providing a dedicated section for number testing. It enhances the overall system accuracy in handling incoming numbers and helps in identifying and resolving any trimming issues efficiently.
Created: February 27, 2026
Functional Upgrade - 16370
Create Phone Connect Call Out Card for Sales
Description: A new feature has been added to Phone Connect, allowing users in the sales department to create quotes, orders, and opportunities directly from the call-out card. Additionally, users can now jump to related records via the factbox. This enhancement ensures that all necessary sales tools are easily accessible during customer calls. The new Call-Out Card - Sales can be selected in User Settings alongside other Sales related Call-In Cards. The update includes "Create" actions for generating new Sales Quotes, Sales Orders, Sales Invoices, Sales Opportunities, and a Call History Factbox area to access ongoing Quotes, Orders, Invoices, and Call Ratings.
Impact: This change significantly improves efficiency for sales users by providing quick access to essential sales functionalities directly from the call-out card. It streamlines the process of managing sales activities during customer interactions, reducing the need to navigate through multiple screens. The update enhances user productivity and ensures a smoother workflow within the sales department.
Created: December 16, 2025