Business Portals
Wrong translation in row message ( Pattern )
Description: The validation messages "This field is required." and the validation pattern messages are not displayed in the user's language when configuring a business portal environment with head and lines configuration. This issue occurs when entering a quantity outside the given range or leaving the field empty on both levels.
Impact: Users may not receive validation messages in their preferred language, potentially leading to confusion.
Created: January 9, 2026
Priority: Medium
Column misalignment due to missing info message.
Description: When configuring a business portal environment with a head and lines configuration, and creating a configuration with input fields on both line, the adjacent field "Comment" does not display the expected info message. Additionally, the column remains misaligned.
Impact: Users may experience confusion due to the missing info message and misaligned column, which can affect data entry and overall user experience.
Created: January 9, 2026
Priority: Medium
Namespace leads to issue with activating Business Mappings
Description: When attempting to activate a business mapping through user administration after assigning a new web user to a business administrator, an error message is encountered. This issue is suspected to be due to the addition of a namespace, which may have caused the variable to exceed its size limit.
Impact: Users are unable to activate business mappings through the user administration portal, potentially hindering administrative tasks and workflow management.
Created: February 6, 2026
Priority: Medium
Larger Rendering Resolution Breaks Sign Up Responsiveness
Description: When the Windows render scale resolution is set to 200% and the sign-up portal page is opened, the page becomes overly large and loses responsiveness.
Impact: Users with their Windows render scale resolution set to 200% will experience difficulty navigating the sign-up portal, as the page will not display correctly and will hinder usability.
Created: March 6, 2026
Priority: Medium
DPS BaseFile Custom Settings DEU translation
Description: When accessing the German registration page on the portal, some captions remain in English instead of being translated into German. This issue arises due to the BaseFile configuration. Additionally, the timeout message requires adjustment.
Impact: Users encountering the German registration page may experience confusion or a lack of clarity due to the presence of untranslated English captions. This can affect the user experience and potentially hinder the registration process.
Created: March 9, 2026
Priority: Medium
Boolean Input Field Checkbox does not reflect Default Value
Description: When creating a Boolean Input Field in Business Portals and defining a Default Value (tested with true and 1), the Boolean checkbox is not pre-checked as expected. The Default Value does not affect the state of the checkbox; it remains unchecked.
Impact: Users are unable to set a default checked state for Boolean Input Fields, potentially leading to incorrect or unintended data entries.
Created: March 13, 2026
Priority: Medium
New cue does not display new created tickets
Description: When configuring the Ticket System using the default settings and attempting to view newly created tickets through the "New" Cue in Business Portals, the overview table fails to display any tickets.
Impact: Users are unable to see the tickets they have created, which hinders their ability to track and manage their support requests effectively.
Created: March 18, 2026
Priority: Medium
Configured Default Priority Is Ignored
Description: When creating a new ticket as a Business Portals Admin with all configurations in Ticket Setup and User Group completed, the priority value is not being set to the predefined default (e.g., Low). Instead, the first entry in the table is being selected as the default.
Impact: Users may experience incorrect priority settings for newly created tickets, which could lead to mismanagement of ticket prioritization and delays in addressing critical issues.
Created: March 19, 2026
Priority: Medium
Network error when downloading File uploaded during Ticket creation
Description: When a new ticket is created and a PNG file is uploaded, attempting to download the PNG file results in a network error, preventing the file from being downloaded.
Impact: Users are unable to retrieve uploaded documents from the ticketing system, which could hinder workflow and access to necessary files.
Created: March 19, 2026
Priority: Medium
Unable to upload document in ticket chat
Description: When attempting to upload a document in the Ticket chat dialogue as a Business Portals Admin, an error message "Upload failed" is encountered. This issue occurs despite all configurations in Ticket Setup and User Group being completed, and the allowed file types (pdf, jpg, and png) being correctly set.
Impact: Users are unable to upload documents to the Ticket chat dialogue, potentially hindering communication and documentation processes within the Business Portals system.
Created: March 19, 2026
Priority: Medium
Special Characters shown as '?' in ticket view
Description: When creating a ticket in the Business Portal with the characters Ä, Ö, or Ü in the text field, these characters are displayed as '?' in the Edge browser.
Impact: Users may encounter communication issues or data entry errors when using special characters in ticket descriptions, which can lead to misunderstandings or incorrect handling of tickets.
Created: March 19, 2026
Priority: Medium
Back Navigation leads to wrong Ticket list
Description: When navigating back to the list of new tickets via the arrow in the upper-left corner, users are redirected to "My Tickets" instead of the expected new tickets list.
Impact: Users experience confusion and inefficiency as they are unable to seamlessly return to the list of new tickets, potentially disrupting their workflow.
Created: March 19, 2026
Priority: Medium
Status change generates empty Message Entry
Description: When a new ticket is created and its status is updated, the message section in the Business Portals does not display the status change properly. Instead, it generates a blank status update entry with no information.
Impact: Users are unable to track status changes through the message section, leading to potential confusion and miscommunication regarding the ticket's current status.
Created: March 19, 2026
Priority: Medium
Primary color not applied to Chat bubble
Description: When replying to a ticket as a Business Portals Admin, the chat bubble does not change to the predefined primary color (default blue) as expected. Instead, it remains grey. Changing the color to "success" will turn the bubble green, but primary and secondary color settings have no effect.
Impact: Users are unable to customize the chat bubble color according to their configured primary and secondary color settings, leading to a lack of visual consistency in the user interface.
Created: March 20, 2026
Priority: Medium
Empty messages can be sent in Ticket Chat
Description: When replying to a ticket without entering a text message, the system currently allows the empty message to be sent, resulting in an empty entry in the chat history. The expected behavior is for the system to prevent sending an empty message and display a validation message indicating "Message cannot be empty."
Impact: Users are able to send empty messages in the ticketing system, which can lead to confusion and incomplete communication records.
Created: March 20, 2026
Priority: Medium
Attachment cannot be viewed from Business Portals message attachment FactBox
Description: When attempting to view an attachment in a newly created ticket within Business Central, clicking "View" in the FactBox "Business Portals Message Attachment" does not open or display the attachment as expected.
Impact: Users are unable to access and view ticket attachments, which may hinder their ability to process and respond to tickets effectively.
Created: March 20, 2026
Priority: Medium
Grey Bar appears when attempting to Sort Tickets
Description: When attempting to sort tickets by "Last Updated" in the Business Portals Admin interface, a grey box appears and the UI becomes unresponsive. The expected sorting functionality is not applied.
Impact: Users are unable to sort tickets by the desired criteria, which affects the ability to efficiently manage and view ticket updates.
Created: March 20, 2026
Priority: Medium
UI Layout shifts after adding Participant in Business Portals ticket
Description: When adding a participant to a new ticket in Business Portals, the user interface (UI) shifts unexpectedly, causing instability in the layout.
Impact: This issue may disrupt the user experience and hinder efficient ticket management for Business Portals Admins.
Created: March 20, 2026
Priority: Medium
Second page appears even when not enough Tickets exist
Description: When creating tickets in the Business Portals Admin interface, an additional empty page is generated in the "Your Tickets" list even if there are fewer than 11 entries. This occurs regardless of the mixed statuses of the tickets and affects the pagination logic.
Impact: Users may encounter confusion or inconvenience due to the presence of unnecessary empty pages, potentially hindering efficient navigation and management of tickets.
Created: March 20, 2026
Priority: Medium
Boolean Field not Displayed as checked when Re‑Entering Dataset Table
Description: Boolean input fields in Dataset Tables that are mapped to NAV values do not retain their checked state when the table is re‑opened in the Portal. Although the true value is correctly saved to NAV and non‑editable fields are correctly greyed out, the associated Boolean field appears unchecked upon re‑entry when the table is connected to a SQL view that refreshes on save/validate.
Impact: Users may be misled into thinking that previously saved Boolean selections were not stored, potentially causing confusion, repeated data entry, or incorrect assumptions about the current status of submitted data.
Created: March 23, 2026
Priority: Medium
Status options in Ticket Setup do not apply to Role Center
Description: When enabling multiple status options with matching status values in Ticket Setup as a Business Portals Admin, the selected status configuration does not update the Role Center or portal dashboard. The Role Center continues to display statuses as before, and the configuration changes are not reflected.
Impact: Administrators cannot control which ticket statuses appear on the Role Center and portal dashboard, leading to inconsistent or misleading status views for users and reducing the effectiveness of status-based monitoring and reporting.
Created: March 24, 2026
Priority: Medium
Ticket System fails to send any Email notifications
Description: Email notifications (e.g., for ticket submission or status updates) are not sent from the Ticket System, even when email notifications are enabled and templates are correctly configured.
Impact: Users and administrators do not receive expected email alerts for new tickets or status changes, which can delay awareness, response times, and overall ticket handling efficiency.
Created: March 24, 2026
Priority: Medium
Wizard cannot be completed after Re‑Creating a Portal using an existing Subscription
Description: When a portal is deleted using the “Delete Portal” option (without deleting all data) and a new portal is created with the same subscription, the portal wizard fails on the final step with an error indicating that the SIM_DPS Portal record already exists. The portal is created in the background, but the wizard cannot be completed, and subsequent Auto Build attempts may fail with an “Invalid URI: The hostname could not be parsed” error.
Impact: Administrators are unable to complete the portal creation wizard or reliably execute Auto Build when reusing a subscription for a portal that was previously deleted without removing all related data. This can cause confusion about the actual creation state of the portal and may require manual cleanup or support intervention.
Created: March 24, 2026
Priority: Medium
Fill from Default Caption not filling all Captions.
Description: When a user with an assigned language (e.g., ENU) creates a new dataset and runs the “Fill from Default” action, not all captions are populated as expected; some caption fields remain empty instead of being filled with the default captions.
Impact: Users may see incomplete or missing captions in newly created datasets, which can lead to confusion, inconsistent labeling, and additional manual effort to review and complete caption fields.
Created: March 27, 2026
Priority: Medium
Dashboard type tile not working
Description: When creating a dashboard tile based on the “Posted Sales Invoice” dataset in the Business Portal, the tile does not render any content. After configuring a new dashboard of type “Tile” for this dataset, nothing appears on the portal, indicating that the dashboard tile functionality for this dataset is not working as expected.
Impact: Business Portal users cannot view posted sales invoice information in tile format on dashboards, limiting at-a-glance visibility into posted sales invoices and potentially impacting monitoring and decision-making that rely on dashboard tiles.
Created: March 27, 2026
Priority: Medium
Error occurs when composing a new message for an existing ticket in Business Portals
Description: When composing a new message on a ticket in Business Portals – Ticketsystem, messages containing certain special characters and Unicode symbols cause a processing error (“Der Datenstrom enthält ungültige Daten. Der Text kann nicht gelesen werden.”). The error originates in the StripHtmlTags logic on the SIM_DPS Ticket Line, preventing the message from being processed correctly.
Impact: Users are unable to send ticket messages that include specific special characters, umlauts, emojis, or other extended Unicode symbols, which can block communication on affected tickets and require users to manually adjust or shorten their message content.
Created: April 22, 2026
Priority: Medium
Expired session allows ticket access with empty content before redirecting to login
Description: After a user session expires in the Business Portals Ticket System, users can still open the “Your Tickets” view and individual tickets, but no text or ticket content is displayed. The ticket overview also appears empty. Only after manually refreshing the page is the user redirected to the login screen as expected.
Impact: Users experience confusion and potential data visibility concerns because expired sessions do not immediately trigger a redirect to the login page, and ticket content appears blank until the page is refreshed.
Created: April 23, 2026
Priority: Medium
Ticket System Email Templates Placeholder not working
Description: When using Business Portals Ticket System email templates configured with placeholders based on the DPS_User source table (for example, in “New Message” notifications), the placeholders are not resolved at runtime and are displayed as the literal token (e.g., “%1”) instead of the expected user-specific values.
Impact: Ticket notification emails sent from the portal may contain unresolved placeholder text, resulting in incomplete or unclear information for recipients and potentially requiring manual follow-up or correction.
Created: April 23, 2026
Priority: Medium
User Visibility restricts adding participants from the same company
Description: When User Visibility in the Ticket System is set to “Own Company,” users cannot add participants who belong to the same company to a ticket. The participants become selectable only when User Visibility is changed to “All Users,” indicating that the “Own Company” visibility filter is not applied correctly in the participant selection.
Impact: Users are unable to correctly restrict and manage ticket participants based on company-level visibility, which can lead to either overly broad visibility (when set to “All Users”) or an inability to add the appropriate participants when restricted to “Own Company.”
Created: April 23, 2026
Priority: Medium
Ticket System does not allow uploads without configured file extensions
Description: In the Business Portals Ticket System, file uploads are blocked unless each allowed file extension is explicitly configured. When no file extensions are defined, users cannot upload any files, contrary to the expectation that all file types would be accepted by default.
Impact: Users are unable to attach files to tickets until administrators manually configure and allow specific file extensions, which can delay ticket creation and hinder effective issue documentation and resolution.
Created: April 23, 2026
Priority: Medium
Infinite loading issue on second Ticket System Dashboard when configuring multiple dashboards
Description: When two Ticket System dashboards are configured in Business Portals, both Ticket System entries appear in the portal navigation, but one remains in a perpetual loading state. Despite the loading indicator, selecting the affected Ticket System entry still displays all tickets correctly, indicating that the issue is purely visual.
Impact: Users may perceive one of the Ticket System dashboards as non-functional or still loading, which can cause confusion and reduce confidence in the portal’s responsiveness, although ticket data and functionality remain fully accessible.
Created: April 27, 2026
Priority: Medium
Continous Loading on Paged Data
Description: When paging is set to a value that evenly divides the total number of records (for example, 5 records per page for a total of 25 records), the page continues attempting to load additional data after all records have already been loaded.
Impact: Users may experience unnecessary loading indicators or repeated load attempts at the end of the record list, which can cause confusion and give the impression that more data is available when it is not.
Created: April 27, 2026
Priority: Medium
Status change placeholder (%1) is shown in ticket chat instead of the actual status
Description: When changing a ticket status in the Business Portals App, the chat message displays the placeholder text “Status changed to %1” instead of the actual status value.
Impact: Users cannot see the correct updated ticket status in the chat history, which can cause confusion about the current state of the ticket and hinder efficient ticket tracking and communication.
Created: April 27, 2026
Priority: Medium
Attachments cannot be added to ticket messages in Business Portals App
Description: In the Business Portals App Ticket System, users cannot add attachments when composing a new ticket message. Selecting the attachment action produces no response, and no error message is displayed.
Impact: Users are unable to include supporting files (such as screenshots or documents) with new ticket messages, which may hinder effective issue reporting and slow down ticket resolution.
Created: April 27, 2026
Priority: Medium
Ticket status is not displayed when the ticket subject is very long
Description: When creating a ticket with a very long subject in Business Portals, the subject is not properly truncated with an ellipsis (“…”), causing the ticket status to be hidden in the ticket list view.
Impact: Users cannot see the ticket status for tickets with very long subjects, which may hinder monitoring, prioritization, and workflow management for affected tickets.
Created: April 27, 2026
Priority: Medium
Participants cannot be added to a ticket
Description: In the Business Portals App Ticket System, participants cannot be added to newly created tickets despite correct configuration of users, user groups, and ticket setup (statuses, priorities, types, captions). Attempting to add a participant results in a configuration-related error.
Impact: Users are unable to include additional participants on tickets, which can hinder collaboration, limit visibility for relevant stakeholders, and disrupt standard ticket handling workflows.
Created: April 27, 2026
Priority: Medium
Status dropdown is displayed at an incorrect position after keyboard is closed
Description: In the Business Portals Ticket System, when entering a message and changing the ticket status, the on-screen keyboard remains open after interacting with other UI elements and only closes when tapping Submit. Once the keyboard closes, the status dropdown is rendered at an incorrect on-screen position instead of remaining aligned with the Submit icon.
Impact: Users may be confused by the misplaced status dropdown and may select an unintended status, leading to incorrect ticket status updates and reduced usability when working with tickets on touch-enabled devices.
Created: April 27, 2026
Priority: Medium
Filter cannot be applied because the Apply button is hidden
Description: In the Business Portals App, the ticket filter page is not scrollable. As a result, the button to save or apply the selected filter criteria is hidden by the UI and cannot be accessed.
Impact: Users cannot apply or save ticket filters in the Business Portals App, limiting their ability to narrow down and manage ticket lists effectively.
Created: April 27, 2026
Priority: Medium
Mobile Dashboard cue count does not match displayed tickets
Description: In the Business Portals mobile ticket dashboard, the “New” cue and related customer views only display up to 10 tickets with status “New,” even when more than 10 new tickets exist. The cue count reflects the total number of new tickets, but only the first 10 are shown after selecting the cue or accessing tickets via customer settings.
Impact: Users cannot view or manage all new tickets from the mobile dashboard, which may lead to overlooked or delayed tickets beyond the first 10, impacting response times and ticket handling accuracy.
Created: April 27, 2026
Priority: Medium
Tickets cannot be deleted
Description: In Business Portals, tickets created in the Ticket System cannot be deleted from the ticket cue. When attempting to delete a ticket, only associated messages are removed while the ticket record itself remains.
Impact: Unwanted or test tickets cannot be fully removed, leading to cluttered ticket queues, potential confusion for agents, and reduced data accuracy in ticket management and reporting.
Created: April 27, 2026
Priority: Medium
Ticket creation from record fails
Description: When creating a ticket from a record in the Business Portals Ticket System (via “Create Ticket from Record” in the Webcontent FactBox), the ticket is not created and no link to the originating record is established, despite the Ticket System and dataset dashboard being configured.
Impact: Users cannot create tickets directly from records in the configured datasets, preventing proper linkage between tickets and business data and potentially disrupting support and tracking processes.
Created: April 30, 2026
Priority: Medium