Business Central 28
Release Version 28.2.0.0
Bug Fix - 18164
Incoming Call for Teams does not work
Description: Resolved an issue in the Phone Connect for Teams module setup where the country and area prefix fields were not editable as intended. The configuration has been updated to allow proper editing of these fields.
Impact: Users can now modify country and area prefixes during module setup, ensuring correct regional configuration and improving flexibility in phone number management.
Created: May 11, 2026
Bug Fix - 17441
New Customer/Vendor can`t be created from unknown caller card
Description: Resolved an issue where the "Create Customer" and "Create Vendor" options were disabled when answering calls from phone numbers not yet linked to any Contact, Customer, or Vendor. The buttons now correctly open the respective creation cards for new records.
Impact: Users can now seamlessly create new Customer or Vendor records directly from incoming calls from unknown numbers, improving call handling efficiency and ensuring complete and accurate data capture.
Created: May 4, 2026
Bug Fix - 17166
New download link in Guided Experience
Description: Updated the download link for the Phone Connect Tray in the guided experience to ensure users receive the latest version. This change eliminates the need for manual updates of ABS files, streamlining the installation process.
Impact: Users will now automatically download the most recent version of the Phone Connect Tray, improving the installation experience and ensuring compatibility with the latest features and fixes. This update resolves the issue of outdated versions being installed.
Created: March 5, 2026
Bug Fix - 16835
Comment Insert causes Update Page
Description: A bug was fixed in the Phone Connect feature where attempting to write a comment during an incoming call resulted in an error message stating "Sorry we need to update that Page." The issue has been resolved to ensure comments are inserted correctly without any errors.
Impact: Users will now be able to write and insert comments during incoming calls without encountering error messages. This fix enhances user experience by ensuring smooth operation and reliability of the Phone Connect feature.
Created: February 20, 2026
Bug Fix - 16923
Company City field from Contact row not displayed in Phone Connect tray
Description: Resolved an issue in Business Central where the "Company City" column content was not displayed in the Phone Connect tray under the "Customer" row in the "Business Mapping" tab. This fix ensures that the information stored in the "Company City" column is now correctly shown.
Impact: Users with the "Phone Connect Administrator" role will now see the correct "Company City" information in the Phone Connect tray, enhancing data accuracy and user experience. This resolves the display issue and ensures reliable data mapping.
Created: February 3, 2026
Bug Fix - 16569
Canceling App Registration deletion still deletes the Registration
Description: Fixed a bug where canceling the deletion of an App Registration in Module Setup would still result in the App Registration being deleted. This change ensures that clicking "Cancel" will no longer delete the App Registration, maintaining expected behavior.
Impact: Users can now safely cancel the deletion of an App Registration without it being inadvertently removed, improving the reliability and user experience of the Module Setup process.
Created: December 15, 2025
Bug Fix - 16611
Missing permissions to open Caller Cards
Description: Fixed an issue where users without SUPER rights, but with SIM_CTI_USER and SIM_CTI_ADMIN permission sets, would encounter an error when receiving and answering an incoming call. The Call-In card now opens as expected.
Impact: Users with the specified permissions can now successfully receive and answer incoming calls without encountering errors, improving the functionality and user experience of the Phone Connect feature.
Created: December 12, 2025
Bug Fix - 16577
TAPI line selection in Smart Connect Wizard is not applied automatically
Description: Resolved an issue where the TAPI line was not automatically selected in the Smart Connect Wizard after app registration. Users previously had to manually enter the line in the Phone Connect tray settings.
Impact: This fix enhances user experience by automating the selection of the TAPI line, reducing manual input and potential errors. It streamlines the setup process and ensures smoother operation of the Phone Connect application.
Created: December 9, 2025
Functional Upgrade - 18056
Enhance Caller Identification to Include Person Contacts Linked to Company Contacts
Description: Enhanced caller identification logic in Phone Connect to evaluate both company contact numbers and associated individual contact numbers. This ensures incoming and outgoing calls are matched more accurately to the correct company or related person record.
Impact: Users now experience improved call recognition for contacts linked to a company, reducing misidentified or unmatched calls and providing more reliable context for customer interactions.
Created: May 4, 2026
Functional Upgrade - 17205
Testing Area
Description: A Number Testing Section has been added to the Module Setup for Phone Connect Administrators. This new feature allows administrators to test incoming numbers to ensure they are trimmed correctly, enhancing the accuracy and reliability of number processing.
Impact: This addition improves the functionality and usability for administrators by providing a dedicated section for number testing. It enhances the overall system accuracy in handling incoming numbers and helps in identifying and resolving any trimming issues efficiently.
Created: February 27, 2026
Functional Upgrade - 16370
Create Phone Connect Call Out Card for Sales
Description: A new feature has been added to Phone Connect, allowing users in the sales department to create quotes, orders, and opportunities directly from the call-out card. Additionally, users can now jump to related records via the factbox. This enhancement ensures that all necessary sales tools are easily accessible during customer calls. The new Call-Out Card - Sales can be selected in User Settings alongside other Sales related Call-In Cards. The update includes "Create" actions for generating new Sales Quotes, Sales Orders, Sales Invoices, Sales Opportunities, and a Call History Factbox area to access ongoing Quotes, Orders, Invoices, and Call Ratings.
Impact: This change significantly improves efficiency for sales users by providing quick access to essential sales functionalities directly from the call-out card. It streamlines the process of managing sales activities during customer interactions, reducing the need to navigate through multiple screens. The update enhances user productivity and ensures a smoother workflow within the sales department.
Created: December 16, 2025