Phone Connect
CRM Entry is not written for Incoming calls
Description: When initiating an incoming call after enabling CRM in the Module Setup of Phone Connect, the CRM entry for the current call is not written and displayed on the Contact Card as expected.
Impact: This issue prevents the CRM system from logging incoming calls, potentially causing gaps in call records and affecting the accuracy of customer interaction data.
Created: January 15, 2025
Priority: High
numbers are not recognised correctly
Description: When installing and configuring Phone Connect, if the area code field in the Module Setup is left empty, incoming contact calls do not have their telephone numbers recognized correctly.
Impact: Users may experience issues with incoming call identification, leading to potential disruptions in communication and contact management.
Created: April 23, 2025
Priority: High