Phone Connect

Call Requests can be scheduled in the past

Fixed - Extension Delivery planned

Description: The system allows users to create Call Requests with a scheduled date and time in the past in Phone Connect (from Call History or an active call) without displaying a validation message or preventing the save.

Impact: Users can inadvertently schedule Call Requests in the past, leading to inaccurate call planning, potential confusion about call status and timing, and additional effort to correct or recreate affected Call Requests.

Created: October 13, 2026
Priority: Medium