Phone Connect
New download link in Guided Experience
Description: The Phone Connect Extension guided experience provides a link to download the Phone Connect Tray, but it directs users to an outdated version. The ABS files require manual updates, which has not been reflected in the current download link.
Impact: Users are unable to access the newest version of the Phone Connect Tray, potentially leading to compatibility issues and missing features available in the latest update.
Created: February 19, 2026
Priority: High
New Customer/Vendor can`t be created from unknown caller card
Description: When receiving a call from a phone number that is not linked to any existing Contact, Customer, or Vendor, the unknown caller card opens as expected. However, the “Create Customer” and “Create Vendor” options are disabled (grayed out) and do not respond when clicked, preventing creation of a new record from the incoming call.
Impact: Users cannot create new Customer or Vendor records directly from the unknown caller card for unlinked incoming calls, requiring them to create these records through alternative workflows and reducing efficiency.
Created: April 1, 2026
Priority: Medium
Company City field from Contact row not displayed in Phone Connect tray
Description: In Business Central, when the role is set to "Phone Connect Administrator" and navigating to the "Mapping" tab to select "Business Mapping", the content in the "Company City" column under the "Customer" row is not displayed. This issue occurs consistently regardless of the entered data.
Impact: Users with the "Phone Connect Administrator" role are unable to view the "Company City" information in the "Customer" row, which may hinder their ability to perform tasks that rely on this data.
Created: January 13, 2026
Priority: Medium