Phone Connect
Internatl caller card for every incoming call
When the "Search Internal Call In Database" function is activated in the Phone Connect module setup with "Microsoft Teams" as the selected interface, the system incorrectly opens the internal caller card for every incoming external call, even when the caller's number is stored in the customer database. The expected behavior is for the system to open the external caller card with the customer's information for such calls.
Created: August 22, 2024
Priority: Medium
Product Renaming
After installing the connector, some old names are not replaced with the new ones as expected.
Created: November 11, 2024
Priority: Medium
Renaming Template Codes
Description: The Phone Connect template is incorrectly labeled as "CTI" instead of "Phone Connect" in the Interaction log entries.
Impact: Users may be confused or have difficulty identifying the correct template for phone interactions, leading to potential errors or inefficiencies in recording and tracking communication with customers.
Created: November 15, 2024
Priority: Medium
Comment will not be transfered to Interaction Log Wizard
When configuring Phone Connect with manual Interaction Logs through the Wizard, entering a comment on a caller card, closing the call, and opening the wizard does not transfer the comment to the interaction log as expected. Instead, the comment appears empty in the interaction log.
Created: November 11, 2024
Priority: Medium
Cue doesn't count correctly
The "Call History" cue in the Phone connect Role Center does not count entries correctly until the cue is closed and reopened.
Created: October 21, 2024
Priority: Medium
Caller Card actions are only shown for company contact
Created: December 9, 2024
Priority: Medium
Missing german translation on the caller card
In a German environment, the Phone Connect feature displays English captions on the caller card during an incoming call, instead of the expected German captions.
Created: September 4, 2024
Priority: Medium
Caller Action - Create Sales Quote on Contact Caller Card not working
When setting up a Phone Connect environment and assigning the caller card contact sales, an error occurs when attempting to create a sales quote. The system incorrectly identifies the contact number as a non-existing customer number, preventing the creation of the quote. The issue arises from the system not properly using the customer or vendor number from the Contact Caller Card for quote creation.
Created: August 26, 2024
Priority: High
Contact is not found
When initiating a call using the Phone ConnectTray in BC14 version, the system incorrectly identifies the caller as unknown, if the contact number has an additional 0 at the start..
Created: June 24, 2024
Priority: High
Known Teams Caller with Unknown Caller Card
Phone Connect fails to identify incoming callers by their Microsoft Teams name or email address. Instead, it opens an unknown caller card, even when the caller's information is already registered in the system.
Created: July 26, 2024
Priority: High
Phone Connect | Instability of the web service / connection
Known Issue: Upon the installation and configuration of Phone Connect and Phone Connect Tray, the connection to the Webservice is not maintained as expected. It is observed that the connection, which should ideally be created only when receiving a phone call, is held up after being connected and then closes automatically after a certain period of time.
Created: June 20, 2024
Priority: High