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Configuring Ticket System Priorities

The ticket system allows you to configure different priority levels based on the needs of your organization. This section provides a step-by-step guide to configuring ticket priorities for the ticket system in Business Portals.

  1. Navigate in the Business Portals – Role Center via Portal Setup in the menu bar.
  2. Select Ticket Setup.
  3. Click on Priorities in the action bar.
  4. To quickly configure the priorities, use the action Fill from Default Priorities. This will automatically generate a set of commonly used priorities in Business Portals.
  5. To create a new priority, click on New and enter a unique value in the Code field.
  6. Use the drilldown button in the Label field to select or create a new Caption.
  7. In the Badge field, select the desired styling. This defines the color of the priority in the web or mobile app.
  8. In the Default field, specify whether the created priority should be used as the default priority.
  9. In the Order field, set the display order of the priorities for web and mobile users through numbering. Smaller numbers will be displayed higher in the dropdown menu of the web portal.

See also