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Configuring Ticket System Priorities

The ticket system allows you to configure different priority levels based on the needs of your organization. This section provides a step-by-step guide to configuring ticket priorities for the ticket system in Business Portals.

  1. Navigate in the Business Portals – Role Center via Portal Setup in the menu bar.
  2. Select Ticket Setup.
  3. Click on Priorities in the action bar.
  4. To quickly configure the priorities, use the action Fill from Default Priority. This will automatically generate a set of commonly used priorities in Business Portals.
  5. To create a new priority, click on New and enter a unique value in the Code field.
  6. Use the drilldown button in the Caption field to select or create a new Caption.
  7. In the Badge field, select the desired styling. This defines the color of the priority in the web or mobile app.
  8. In the Default field, specify whether the created priority should be used as the default priority.
  9. In the Sequence field, provide a corresponding numbering. This determines the order in which the priorities are displayed to web and mobile users. A smaller number will be displayed higher up.

See also