Document Inbound

Known Issue

Document Inbound – Emails with attachments are not imported as packages, despite the configuration

Fixed - Extension Delivery planned

Description: When importing emails with attachments using the configuration “Use Document Distributor: false” and “Import Files: Package (EML + Attachments)”, only the email body is accessible in the Inbound List and the contact’s data grid. Attachments are not available there and can only be accessed after downloading the email. The behavior is effectively the same as using “Import Files: Email (EML)” unless the Document Distributor is enabled.

Impact: Users cannot directly access or process email attachments from the Inbound List or contact data grid under the affected configuration, which may hinder document handling workflows and require additional steps to download and view attachments.

Created: April 21, 2026
Priority: High