Factboxes

Phone Connect Factboxes enable an efficient workflow by providing relevant communication details directly within the contact card. Users can view phone numbers, initiate calls, create recall requests, and access related contacts without leaving their current working context.

Call Out Factbox

The Phone Connect Call Out Factbox integrates core telephony functions that can be accessed directly via the Factbox actions. This ensures that all relevant phone numbers of a contact are visible at a glance. Calls can be initiated with a single click directly from the user interface.

In addition, the Factbox allows users to create a recall request. If a contact is currently unavailable or requires follow-up at a later time, the user can easily create a recall request directly within the Factbox.

Feature Overview

Function	Description
Call phone number	Users can navigate to the caller card via the phone icon and initiate a call with the selected contact.
Call mobile number	Users can call the stored mobile number of the contact via the caller card using the mobile icon.
Create Recall request	Creates a recall request if the contact is currently unavailable or requires a later follow-up.
Show contacts	Displays all person contacts associated with the same company.

After navigating to a caller card via the Call Out Factbox, the active call can be managed using the Call Control Factbox.

Call Control Factbox

The Call Control Factbox provides controls for managing an active call. Users can start, end, or pause a call.

Feature Overview

Function	Description
Call	Initiates a call with the selected contact via the handset icon.
Hang up	Ends the current call using the hang-up icon.
Pause call	Pauses the current call using the pause icon.