Setup
Release Version 5.4.1.3
Bug Fix - 19973
Disconnecting during Call causes Errors
Description: Fixed an issue where disconnecting from the tray during an active call did not properly terminate the call, leaving it displayed as an active “ghost” session in the Overview.
Impact: Users now see calls correctly terminated and marked as inactive when disconnected from the tray, improving call state accuracy and preventing confusion caused by lingering active call indicators.
Created: October 19, 2026
Release Version 5.4.1.2
Functional Upgrade - 19441
Extract and normalize phone numbers from SIP/TAPI values
Description: Phone Connect extracts phone numbers from SIP and TAPI values and standardizes them before they are displayed or used for matching in the tray application and Business Central. Administrators can enable and adjust normalization in the SmartConnect settings.
Impact: Incoming and outgoing calls now display consistent phone numbers without additional technical data. This improves caller identification and matching reliability, especially when softphones or TAPI drivers include technical data in the phone number field. Administrators can adapt normalization to each customer environment.
Created: October 15, 2026
Release Version 5.4.1.1
Bug Fix - 19518
Phone Connect
Description: Fixed an issue in group calls where answering a second incoming call caused the caller card to open for all participants instead of only for the user who answered. The phone connect tray logic was updated to correctly recognize and handle secondary calls.
Impact: Users in group calls will now see caller cards only when they personally answer a second call, preventing unintended pop-ups for other participants and ensuring a more accurate and private call experience.
Created: September 3, 2026
Release Version 5.4.0.8
Bug Fix - 19200
Call History Shows wrong status
Description: Resolved an issue where rejected incoming calls were incorrectly labeled as "Incoming" in Call History instead of "Missed/Declined." The call classification logic was updated to accurately reflect declined calls.
Impact: Users now see correct call types for rejected calls in Call History, improving clarity and reporting accuracy for call activity.
Created: August 5, 2026
Release Version 5.4.0.7
Bug Fix - 16923
Company City field from Contact row not displayed in Phone Connect tray
Description: Resolved an issue in Business Central where the "Company City" column content was not displayed in the Phone Connect tray under the "Customer" row in the "Business Mapping" tab. This fix ensures that the information stored in the "Company City" column is now correctly shown.
Impact: Users with the "Phone Connect Administrator" role will now see the correct "Company City" information in the Phone Connect tray, enhancing data accuracy and user experience. This resolves the display issue and ensures reliable data mapping.
Created: February 3, 2026