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Ticket

The element type Ticket allows for the display and editing of tickets within the dashboard. Through this element, users can create new tickets, view existing tickets, and track the current processing status. This integrates support and service processes directly into the app and provides a centralized solution for users.

Configuring a Ticket Element

To configure a ticket element, follow these steps:

  1. Click on the search icon in the upper right corner .
  2. Search for Business Portals - Datasets and open the page.
  3. Select the dataset for which you want to configure the element.
  4. Click on Mobile Dashboard Group in the menu bar after opening the dataset.
  5. Create a new row or select an existing row of type Element.
  6. In the Element View Style field, select the type Ticket.
  7. Open the detail view via the FactBox.
  8. Define the desired properties for the ticket element, such as the Title, Subtitle, and Content.
  9. Publish the changes to make the ticket element available in the dashboard.

Note

For ticket elements, only size 3 can be used. If a different size is selected, an error will occur upon publishing. Ticket tiles will therefore always be displayed in the default size 3 in the mobile app.

Ticket Settings

In the Ticket section, you can configure the properties of the ticket element:

  • Title: Defines the heading of the ticket element. The title is displayed as the label of the ticket tile within the mobile app.

  • New: Defines the label for the status New. This text is displayed in the mobile app for new tickets.

  • In Progress: Defines the label for the status In Progress. This text is displayed in the mobile app for tickets that are currently being processed.

  • History: Defines the label for the status History. This text is displayed in the mobile app for completed or historical tickets.

  • Icon: Allows the selection of a custom icon for the respective ticket status. This field can be used when the option Use Default Icon is disabled.

The settings Use Default Icon and Icon are available separately for the ticket statuses New, In Progress, and History.