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Configuring Ticket System Types

Tickets can be categorized into different types depending on their purpose and usage, e.g., Bug, Question, or Issue.
This section describes step by step how to configure ticket types for the Business Portals ticket system.

  1. Navigate in the Business Portals – Role Center via Portal Setup in the menu bar.
  2. Select Ticket Setup.
  3. Click on Types in the action bar.
  4. To quickly initialize the types, use the action Fill with Default Types. This will automatically create default ticket types in Business Portals.
  5. To create a new ticket type, click on New and enter a unique type code in the Code field.
  6. In the Label field, use the drilldown button to select or create a new Label.
  7. In the Badge field, select the desired styling. This defines the color of the ticket type in the web and mobile app.
  8. In the Default field, specify whether the created type should be used as the default type.
  9. In the Order field, determine the order in which the type will be displayed for web and mobile users using a numbering system. Smaller numbers will be displayed higher up.