Business Portals
Extension Features & Optimizations
| Feature | General Availability |
|---|---|
| Ticket System Integration | August, 2025 |
| Unified Calendar Integration | Tbd. 1 |
| Custom Button and Image Display on Login Page | Tbd. 1 |
| Social Login Authentication | Tbd. 1 |
Ticket System Integration
The upcoming feature for Business Portals, an extension for Microsoft Dynamics 365 Business Central, is a comprehensive Ticket System. This new feature allows users to create and manage tickets linked to any record within Business Central or as standalone entries. Key functionalities include ticket creation and tracking, status management, visual representation through a dedicated interface and management dashboard, ticket categorization and priority assignment, user assignment, comment and activity logging, and attachments. It also introduces a notification system for ticket updates, search and filter options, SLA management, and customer portal integration. This feature enhances customer support, improves internal issue tracking, increases efficiency, boosts transparency, and reduces response times.
General Availability: August, 2025
Unified Calendar Integration
The upcoming feature introduces a dedicated calendar table in Business Portals to enhance the existing calendar functionality. This new table will allow events to be managed via event-based triggers, aggregating appointments from multiple data sources into a single calendar view. This feature also simplifies the setup process for the standard calendar, making it more user-friendly. The benefits include consolidated appointments from various sources, increased flexibility with multi-source event integration, simplified calendar setup and management, and dynamic calendar updates through event-driven actions.
Custom Button and Image Display on Login Page
The upcoming feature will enhance the Business Portals login page by enabling administrators to incorporate custom buttons or images that link to external resources. This functionality will facilitate quick access to relevant apps such as the Business Portals Mobile App or DPS Whitelabel App on their respective app stores. Additionally, it will allow the provision of general news or helpful links. This feature not only boosts user engagement but also supports marketing and user onboarding efforts by prominently displaying download links, thereby adding flexibility and customization to the Business Portals login experience.
Social Login Authentication
Introducing Social Login Authentication for Business Portals: This feature allows users to log in or sign up using their existing accounts from trusted providers like Google, Microsoft, and Facebook. It simplifies the login process, reduces password management, increases user trust, enhances onboarding and retention rates, and lowers support burden by minimizing password reset requests.