Calls without a rating are recorded as a zero rating and more
Fixed an issue in Phone Connect where leaving the customer rating blank saved a rating of 0. Blank ratings are no longer stored or included in customer rating calculations.
Fixed and improved
Description: Fixed an issue in Phone Connect where leaving the customer rating blank saved a rating of 0. Blank ratings are no longer stored or included in customer rating calculations.
Impact: Customer ratings and calculated averages now accurately reflect only calls with an entered rating.
Description: Fixed an issue in Phone Connect where comments entered in the Ratings and Notes and Comments sections were not displayed when viewing call entry comments.
Impact: Users can now access and review all comments associated with a completed call from the Comments action.
Description: Corrected the Phone Connect cue action so it displays “Own User” when calls from all users are initially shown and properly filters the list to the current user’s calls.
Impact: Users can now accurately switch between all users’ calls and their own calls, improving clarity and filtering behavior in the Phone Connect Admin Role Center.
Description: Enhanced Report 5227422 – Phone Connect Generate Config. to rebuild trimmed phone and mobile phone fields based on the current numbers defined in Phone Connect Business Mapping. Empty source numbers now clear their corresponding trimmed fields, and the report supports both manual execution and Business Central Job Queue scheduling.
Impact: Caller identification now uses accurate, up-to-date phone numbers after bulk data imports or configuration changes, reducing the risk of incorrect caller matching.
What To Do
To rebuild trimmed phone numbers for existing records using the current setup, follow these steps:
- Open the Phone Connect Admin Role Center and select Setup > Module Setup.
- Select Number preparation > Trim Phone Numbers.
- Confirm the prompt and wait for processing to finish.
The report processes configured business mappings in the current company. The original phone numbers remain unchanged. For details, see Number transformation.
Description: Resolved an issue where manually created Phone Connect call entries without start and end times were saved and incorrectly displayed in the Active Calls cue indefinitely. The validation logic has been updated so that call entries must include both start and end times before they can be saved or shown as active.
Impact: Users will no longer see incomplete call entries stuck in the Active Calls cue, improving the accuracy of active call tracking and reducing confusion. This change ensures data consistency for call records without introducing any changes to existing valid call workflows.