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Linking the telephone system with customer data

All important information about the caller at a glance

Nothing is as important as talking to the customer or business partner, even if it is "only" on the phone. Our CTI solution is the ideal tool to take communication with your customers to a new level and to significantly optimize it.

CTI stands for the integration of telephony and EDP (Computer Telephony Integration). Simova's CTI links telephone (numbers) with any data on your business partners. When a contact is called, all relevant data, such as B. sales, open items, existing orders, etc. are displayed directly in Business Central. The employees are always well informed without having to search for the necessary data records in the company software.

Highlights

What makes CTI a useful tool

  • Caller ID and display of contact information
  • Complete integration into your CRM system enables the logging of telephony entries and calls to be made directly from Business Central or NAV
  • Faster response and information options
  • Increase in productivity and customer satisfaction
  • Record call notes for the call directly on the call card
  • High return on investment thanks to short implementation times
  • Clear and convenient information provision for incoming or outgoing calls thanks to the direct display in Business Central
  • More time to concentrate on the essentials
  • Integration all TAPI-enabled telephone systems