CTI - Telephone Entry
CTI by Simova logs all calls to keep a constant and trackable overview.
Definition
The user does not want to look for information about the call from an external program. The CTI by Simova therefore records information about the type of call, telephone number, time and duration directly on the contact in Business Central CRM. The overview of all conversations is also recorded in a separate list of minutes. This also enables transparent tracking of communication.