CTI - Tray Application
The CTI Tray Application support the user to occurs the first information of the customer, vendor or contact.
Definition
If you want to see caller and call information from the Business Central system outside of the ERP system, CTI offers the option of displaying information separately and independently of Business Central with the so-called CTI Tray Application. The CTI Tray Application shows you up to five individually defined pieces of information, each from the contact, customer or vendor area. In addition, the CTI Tray application can perform call control functions (accept, hang up or hold).