Overview of Phone Connect Functionality
As an extension for Business Central, Phone Connect provides several functions to enhance your telephony integration and streamline communication within your business processes. These features empower companies to improve their customer interactions and internal workflow efficiency.
Phone Connect is based on CORE by Simova and includes a variety of functionalities that form the core product.
Benchmark
With the core of Phone Connect, you get all the essential features needed to integrate your phone system with Business Central effectively. You can easily manage calls, view caller information in real-time, and more.
With the subscription to Phone Connect, you get the following features:
| Functionalities | BC Standard | Phone Connect |
|---|---|---|
| Integrate with TAPI-enabled phone systems |  |
|
| Integrate with Microsoft Teams | |
|
| Real-time caller information display | |
|
| Customizable caller cards | |
|
| Call logging and history | |
|
| Call statistics and reporting | |
|
| Integration with CRM data | |
|
| Easy setup with configuration wizard | |
|
| Roles & rights system | |
In this benchmark, it can be seen that the Business Central standard does not include advanced telephony features. Specialized extensions like Phone Connect provide a more comprehensive range of functionalities tailored for effective communication management.
Integrate with TAPI-enabled phone systems
Phone Connect allows seamless integration with any TAPI-enabled phone system, enhancing your communication infrastructure.
Integrate with Microsoft Teams
With Phone Connect, you can also integrate your telephony system with Microsoft Teams, allowing for unified communication and improved collaboration.
Real-time caller information display
Phone Connect displays real-time caller information, pulling CRM data directly from Business Central to enhance customer interactions.
Customizable caller cards
Customize caller information cards to display relevant details tailored to your business needs, ensuring you have the necessary information at your fingertips during calls.
Call logging and history
Keep track of all incoming and outgoing calls with comprehensive call logs and history, enabling you to review past interactions and improve customer service.
Call statistics and reporting
Generate detailed call statistics and reports to monitor and analyze your telephony activities, helping you make data-driven decisions.
Integration with CRM data
Integrate with your CRM data in Business Central to provide a holistic view of customer interactions and streamline your workflow.
Easy setup with configuration wizard
Phone Connect offers a user-friendly setup wizard that simplifies the configuration process, allowing you to get started quickly without technical hassles.
Roles & rights system
A sophisticated roles and rights system ensures that specific users or user groups have the appropriate permissions, maintaining security and control over your telephony integration.
Connector to other Simova solutions
Phone Connect can seamlessly connect with other Simova solutions, enabling a more integrated and efficient business process management.
Start optimizing your telephony integration with Phone Connect today and experience improved communication and workflow efficiency!