Document Dispatch
preview tile shows incorrect open document
Description: The Document Dispatch preview tile does not display the correct number of "not send" documents. The displayed number does not match the actual not send documents in the system. This issue is suspected to be a visual defect. Further investigation is required as the technical and functional knowledge to reliably reproduce the issue is not yet available.
Impact: Users are unable to accurately view the number of not send documents in the Document Dispatch preview tile, which may lead to confusion and inefficiencies in document management.
Created: January 22, 2026
Priority: Medium
Data Mapping combination for subject of email results in length error
Description: When configuring the Core and Document Dispatch systems, setting up a "CORE - Data Mapping" and corresponding Dispatch Profile with an excessively long subject line in the Default Email Template (e.g., "%1 TESTTEST... X") results in an error entry when attempting to send the issued reminder email. The error occurs without any explanatory message.
Impact: Users are unable to send reminder emails if the subject line in the Default Email Template exceeds a certain length, leading to potential delays in communication and unresolved customer reminders.
Created: January 21, 2026
Priority: Medium
Weird filename through placeholder
Description: Setting a dispatch profile with an attachment filename pattern that includes placeholders, the fourth placeholder of type "CODE" does not render correctly. Instead of displaying the complete value, it truncates the last segment of the placeholder value.
Impact: Users are unable to generate filenames, which are too large and with the expected complete values, leading to potential confusion and misidentification of files.
Created: January 20, 2026
Priority: Medium
Attachment merge not working for FTP output type
Description: When using the Document Dispatch admin to configure or import eDocuments Dispatch Profile with Xrechnung for Posted Sales Invoice and setting FTP as the output type, the documents (xml and pdf) are not merged when uploaded to the FTP server despite being part of the same attachment group.
Impact: Users are unable to have their documents automatically merged and uploaded as a single file to the FTP server, potentially causing issues with document management and retrieval.
Created: January 19, 2026
Priority: Medium
Factbox "Pending" count does not get updated
Description: When multiple entries are sent via Document Dispatch, the status of the "Pending" entries in the Factbox does not update automatically. Users have to manually click on the pending entries in the Factbox for the status to update.
Impact: Users may experience delays and additional steps in checking the current status of pending entries, which can affect the efficiency of the workflow.
Created: January 13, 2026
Priority: Medium
Multimail stops the BC Sessions when selecting many entries
Description: When using the Multimail functionality in the Document Dispatch system in a production environment, selecting more than 10 entries causes the BC Sessions to crash during the sending process. This issue does not occur when 10 or fewer entries are selected. Testing in a sandbox environment did not replicate the issue.
Impact: This issue prevents the successful dispatch of emails when more than 10 entries are selected, potentially causing delays and disruptions in communication processes within production environments.
Created: January 13, 2026
Priority: High
Email can be set twice
Description: When using Document Dispatch, if an email is sent via the Factbox using the Send Dialog, it is possible to copy and paste the email address into the "To" field without opening the email list. This allows the same email address to be entered multiple times without triggering an error.
Impact: Users may inadvertently send multiple copies of the same email to a single recipient, leading to potential confusion and unnecessary redundancy in email communication.
Created: January 12, 2026
Priority: Medium
Optional Attachment causes Dispatch Failure when not created
Description: When creating a Dispatch Profile with output type E-Post and enabling Automatic Sending and Process Via Jobqueue, the dispatch fails if an optional attachment is not created. This occurs when the job queue runs and attempts to process the dispatch with the missing optional attachment.
Impact: This issue prevents the successful dispatch of documents if optional attachments are not available, potentially causing delays and requiring manual intervention to resolve the failed dispatches.
Created: January 7, 2026
Priority: Medium
E-Post Test Mode not working
Description: When attempting to send a letter using the E-Post Test Mode with the Document Dispatch Admin role, an error message is encountered with no clear indication of the problem. The log only shows that the letter could not be sent to the test email address, despite correct configuration settings.
Impact: Users are unable to successfully send test emails using the E-Post Test Mode, hindering the validation process of dispatch profiles and potentially delaying the deployment of the document dispatch system.
Created: January 6, 2026
Priority: Medium