Phone Connect
Multi Tenant ID does not work
Description: When configuring a multi-tenant company and starting the Tray app, attempting to open the web client results in failure. The page cannot be opened due to an incorrect URL.
Impact: Users are unable to access the web client in a multi-tenant setup, hindering their ability to perform necessary tasks through the Tray app.
Created: December 16, 2025
Priority: Medium
Cannot proceed to next step in Smart Connect Wizard after creating app registration and granting consent
Description: When using the Smart Connect Wizard to create a new App registration and grant consent, the user is unable to proceed to the next step after successful consent.
Impact: Users are blocked from completing the Smart Connect Wizard process, hindering the setup and configuration of the application.
Created: November 18, 2025
Priority: Medium
Teams Message Reaction causes Unknown Call
Description: When a user writes a message in Microsoft Teams and someone reacts to it with a thumbs up, the system mistakenly interprets the reaction as an incoming call and opens the unknown caller card.
Impact: This issue causes unnecessary interruptions and confusion for users, as the tray incorrectly displays an unknown caller card instead of remaining inactive.
Created: October 28, 2025
Priority: High
No interaction log entry is written if CRM is active in the module setup and on the user
Description: When CRM for Phone Connect is activated on both the Module Setup and the User, no Interaction Log Entry is created for the contact after a call. The issue probably occurs because activating CRM on both pages overrides the CRM settings for Phone Connect.
Impact: Users are unable to generate Interaction Log Entries for calls unless CRM is disabled on the user, affecting call history and interaction logging.
Created: September 23, 2025
Priority: Medium
OnPremise Environment Unable to Connect
Description: Users are unable to connect to the BC environment using the Phone Connect App/Tray in an OnPremise setup. Despite attempting various connection methods, the connection fails consistently.
Impact: This issue prevents users from accessing the BC environment through the Phone Connect application, potentially disrupting workflows and productivity.
Created: September 29, 2025
Priority: Medium
Connection to Microsoft Teams is interrupted
Description: When setting up Phone Connect with Microsoft Teams as the interface, the tray application and caller card do not respond as expected.
Impact: Users are unable to utilize the tray application and caller card functionalities, affecting their ability to manage calls effectively.
Created: August 20, 2025
Priority: High
CRM Entry is not written for Incoming calls
Description: When initiating an incoming call after enabling CRM in the Module Setup of Phone Connect, the CRM entry for the current call is not written and displayed on the Contact Card as expected.
Impact: This issue prevents the CRM system from logging incoming calls, potentially causing gaps in call records and affecting the accuracy of customer interaction data.
Created: January 15, 2025
Priority: High