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Sandbox Environment

Missing Simova modules in the Sandbox Environment:

When creating a new sandbox environment based on a production system, Simova modules such as Document Central and Document Dispatch may not appear correctly due to missing licence entries. This issue usually occurs because certain background processes that would normally run during a fresh installation are not triggered when copying from the production system.

No Simova modules (e.g. Document Central and Document Dispatch) are shown in the Product List. The licence check silently fails due to missing entries in the background. After opening the Module Setup for the affected modules, the products suddenly appear and the error no longer occurs.

The issue is caused by the missing licence initialisation in the copied sandbox environment. During sandbox creation, the licence entries for Simova modules are not automatically generated. These entries are usually created during the initial setup or installation via the Extension Marketplace.

Since the sandbox is a copy of the production environment, the system assumes that the modules have already been activated but the licence validation mechanism requires a fresh entry, which is missing.

Workaround to resolve the issue:

  1. Open the Module Setup for both Document Central and Document Dispatch.

This action will trigger the background creation of the missing licence entries.

Info

This issue only affects sandbox environments copied from production environments. It does not occur in fresh installations or in production environments where the modules were installed and activated correctly.

Enable Test Mode

When creating a sandbox environment from a productive system for example, for testing or development purposes it is crucial to activate Test Mode. This ensures that no real documents are sent out during testing, preventing accidental communication with customers or partners. Test Mode simulates the dispatch process, allowing you to verify configurations and workflows safely.

To enable Test Mode follow these steps:

  1. Start as Document Dispatch Administrator in the Role Center.
  2. Click on Setup and execute the Module Setup action.
  3. In the Module Setup scroll down to the Test Mode section.
  4. Click Edit, then enable the toggle Test Mode Active. This ensures that no actual dispatches are executed during testing.
  5. You can define a Test Output Email Address to wich all test emails will be redirected.
  6. You also can definde a file path where test documents will be stored.