Missing Simova modules in the Sandbox Environment:

When creating a new sandbox environment based on a production system, Simova modules such as Document Central and Document Dispatch may not appear correctly due to missing licence entries. This issue usually occurs because certain background processes that would normally run during a fresh installation are not triggered when copying from the production system.

No Simova modules (e.g. Document Central and Document Dispatch) are shown in the Product List. The licence check silently fails due to missing entries in the background. After opening the Module Setup for the affected modules, the products suddenly appear and the error no longer occurs.

The issue is caused by the missing licence initialisation in the copied sandbox environment. During sandbox creation, the licence entries for Simova modules are not automatically generated. These entries are usually created during the initial setup or installation via the Extension Marketplace.

Since the sandbox is a copy of the production environment, the system assumes that the modules have already been activated but the licence validation mechanism requires a fresh entry, which is missing.

Workaround to resolve the issue:

1. Open the Module Setup for Document Central or Document Dispatch.

This action will trigger the background creation of the missing licence entries.

Info

This issue only affects sandbox environments copied from production environments. It does not occur in fresh installations or in production environments where the modules were installed and activated correctly.