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Configuring Types

Tickets can be categorized into different types based on their context and intended use, such as BUG, Question, Problems, etc. This section provides step-by-step guidance on how to configure ticket types for use in the ticketing system of Business Portals.

  1. Click Types on the action bar.
  2. To quick configure the types, use the action Fill from Default Type, this will let Business Portals to automatically generate a set of types that are generally used.
  3. To create a new type, click on New and write a unique code in the Code field for the type.
  4. In the Caption field, use the drilldown button to choose or create a new captions.
  5. In the Badge field, choose the appropriate styling, this will define the color of the type in the web or the mobile app.
  6. In the Default field, choose if the created type should be the default type.
  7. In the Sequence field, fill with appropriate numbering, this will indicate in which order the type will be shown to the web and mobile user. The smaller number will be shown at the top.