Skip to content

Configuring Priorities

The ticketing system allows you to configure different priority levels based on your organization’s needs. This section provides step-by-step guidance on how to configure ticket priorities for the ticketing system in Business Portals.

  1. Click Priorities on the action bar.
  2. To quick configure the priorities, use the action Fill from Default Priority, this will let Business Portals to automatically generate a set of priorities that are generally used.
  3. To create a new priority, click on New and write a unique code in the Code field for the priority.
  4. In the Caption field, use the drilldown button to choose or create a new captions.
  5. In the Badge field, choose the appropriate styling, this will define the color of the priority in the web or the mobile app.
  6. In the Default field, choose if the created priority should be the default priority.
  7. In the Sequence field, fill with appropriate numbering, this will indicate in which order the priority will be shown to the web and mobile user. The smaller number will be shown at the top.